My AL Bounty kit was purchased 18 months ago. Being my first kit, the build is progressing slowly. So just recently I discovered that a particular size of mahogany strip was missing.
I found a page on their website that allowed for ordering of components from any of their kits. I dutifully filled in the kit and part details ensuring I mentioned that the parts were never in the kit as supplied. Proof of purchase was also requested, which I did not provide.
A few weeks went by and I received an email notifying me that they had shipped the parts from Hong Kong to Australia free of charge. Sure enough they arrived soon after. The packaging they prepared for three short, thin strips of wood was probably capable of protecting a set of hand-crafted venetian glass goblets.
Full marks to Artesania Latina for exemplary customer service.
I found a page on their website that allowed for ordering of components from any of their kits. I dutifully filled in the kit and part details ensuring I mentioned that the parts were never in the kit as supplied. Proof of purchase was also requested, which I did not provide.
A few weeks went by and I received an email notifying me that they had shipped the parts from Hong Kong to Australia free of charge. Sure enough they arrived soon after. The packaging they prepared for three short, thin strips of wood was probably capable of protecting a set of hand-crafted venetian glass goblets.
Full marks to Artesania Latina for exemplary customer service.