Model Expo problems

MM2CVS9

MM2CVS9

Joined
Aug 21, 2011
Messages
489
Points
278

Location
Michigan
I placed an order from Model Expo ( a SOS advertiser), on 8/11/2021, for $101.65. Got an e-mail on 8/17 saying the order was shipped and a tracking number.
As of 9/8/2021 I had not received the package, but my credit card was billed. UPS tracking just said "Label created" and "pickup scan", both dated 8/17, with no further information available.
I used Model Expo's on line contact form to place a request for information on this order. On 9/8 I received an automated reply form stating that "I will check and advise you".
I have heard nothing further.
Today, I tried calling them at 800-222-3876, which went directly to a mailbox with a message that says the mailbox is full and cannot accept any messages.

Has anyone else had an issue? Is there another way to contact them? I've never had this issue with them in the past.

Another company (I'll not name it here) I had to file a fraud complaint with my credit card company to get my money back. Geesh, what a pain.
 
the issue is not with Model Expo as you said the label was made and pickup done it is now in the hands of the US mail service.

it can get very fustrating and living in Ohio i have had packaged from China faster than from Florida.

a recent rant blaming a business for shipping issures that were totally out of their hands once it leaves the business they have no control as to what happens.

once the first blue dot is checked please do not harass a business they did their job now it is up to the delevery service.

shipped.JPG
 
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Model Expo had a very bad season about bad mailing.
The reason was due to the fact that the regular mailman that comes to pick up everyday…was on vacation.
During two weeks they had only one pick up but now things are back to normal.
Many other weird things had happened during that period of time.
I had to send a barrage of emails explaining the situation to many of our customer wanting parts.
Usually when a customer doesn’t receive their good from us, I am the one that receives the complaint.
Tough job.
 
It was actually shipped UPS. When I contacted them I was told I needed to contact the shipper. This is what UPS shows. The label apparently was created about 1 minute after it was shipped?

Shipper Number:
A94Y46

Service Description:
UPS Ground

Shipper Address:
NW 2613 20TH ST
MIAMI
FL, 331427105
US

Ship-To Address:
WYOMING
MI, 49519
US

Date / Time
Activity
Location
8/17/2021 - 10:42:11 AM

Pickup Scan

Hialeah
FL
US

8/17/2021 - 10:43:33 AM

Shipper created a label, UPS has not received the package yet.

US
 
When we send the packages out, we also send a notice to our clients with a tracing number.
 
Bluebeard said:
When we send the packages out, we also send a notice to our clients with a tracing number.
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Yup, I got that. When I use the tracking #, I get the notice shown in post #5. It's the same info shown now since 8/17/2021.
On the bottom it says "Shipper created a label, UPS has not received the package yet."
 
Dave Stevens (Lumberyard) said:
once the first blue dot is checked please do not harass a business they did their job now it is up to the delevery service.
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I have to disagree with you, Dave. I understand that the package hand over to the shipping carrier. But there's no way the company should wash their hands, they should help as much as they can track the goods and help customers. This is what builds the trust between the business and the customer.
Often time the label is created, but the package is never picked up by the carrier...
 
i did not mean the company should just wash their hands and say "oh well" i was just trying to get across once something is in the shipping system there is little a business can do about it.


i have been on the wrong end of a customers tantrum because a kit is sitting in the post office or UPS or Fed X for the last 2 weeks. I can not rush it or scream at the shipper or replace a $500.00 kit just because the customer expected it in 3 days.

but yes a business should try everything in THEIR power to make sure a customer gets what they ordered
 
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A good business will go above and beyond helping customers. Don't want to teach anyone, but they should accept the concern and respond in a timely fashion. There is no way, customer should wait for the response.
 
Dave Stevens (Lumberyard) said:
i did not mean the company should just wash their hands and say "oh well" i was just trying to get across once something is in the shipping system there is little a business can do about it.


i have been on the wrong end of a customers tantrum because a kit is sitting in the post office or UPS or Fed X for the last 2 weeks. I can not rush it or scream at the shipper or replace a $500.00 kit just because the customer expected it in 3 days.

but yes a business should try everything in THEIR power to make sure a customer gets what they ordered
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I'm not "throwing a tantrum". I'm just stuck in the middle here, trying to find out what's going on. No answers from Model Expo, UPS says I need to contact the shipper. In the meantime, I'm stuck with a charge on my credit card of $101.65 that it looks like I'll have to eat? Maybe the answer is to not order anything from the State of Florida?
 
i was not pointing a finger at you personally my statement was in general

and yes i totally agree with you being stuck in the middle between the two and yes Model Expo should have replied to you quick and to the point as to what went on at their end.
if this does continue and no one steps up to give you any answers then yes anyone would get a bit hot about it
 
I received over 40 emails every day.
To answer them all it takes me sometimes two days and by that time my box is full again, but you can be sure that I take care of all of the customers requests and complaints.
Why don’t you give me your order number starting with #AB-……, and tomorrow I will
personally check where is your package.
 
mwroman said:
USPS quality of service has fallen off considerably over the past few years. I sold a lot of things on eBay and noticed that if they weren't going to make their delivery promise, then packages wouldn't be scanned and then they fall off the radar screen for weeks then either be delivered very late or lost forever.. Lost a rare set of Brian Taylor F6F-5 Hellcat plans that way.

Even on the receiving end I've had issues lately. I ordered a bed frame for my son two weeks ago and it disappeared in transit, thanks to USPS. I also ordered two hard to find art books from Thriftbooks three weeks ago that also went USPS priority mail and they never arrived..

Then there was a print of one of my paintings that I shipped Priority mail to a friend a couple of years back and it took over 6 months to arrive.

Every now and again you see something in the news were some disgruntled mail worker dumped a whole truckload of mail and packages in the woods.

I've put out tracers, complained to the Inspector General, etc, etc, etc.. Never received either the item or any compensation even after filing claims.

If anyone on this site works for USPS, please understand my complaints aren't personal. But this has been my experience and I am not happy about it.
Click to expand...
In this case we are talking about UPS ,not USPS,regardles the package is missing or lost somewhere.
 
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