I tried to write to them about spare parts but only the machine in Spanish answered. In the end, I bought the planks elsewhere.Not much you can do besides warn others and work around the issues. This manufacture is now out of business I have been told.
I have several other kits by same company and have not had these issues.
Kurt
How long did it take to get replacement. I had placed email with their website for replacement and have not ever heard back from the company.Today, a big surprise, the missing ramins were delivered from OcCre. 10 were missing, I ordered 20, delivered 30 !!!
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How long did it take to get replacement. I had placed email with their website for replacement and have not ever heard back from the company.