Good to know you’ve been “compensated “.Today, 31st July, 2018, the insurance agreed to pay £400 of my claim for £500. As I paid £70 for delivery, this amounts to £330. I have accepted, cutting my losses, because I haven't the energy to go on arguing with them. I want to move on. But I will no longer send them anywhere by courier, it will be collection only from now one. That will probably reduce the demand considerably.