Understandable, but usually the e-mail communication with Tom is working very good.I've read that email is supposed to work with it but it never has in the past for me. I will not be installing any Chinese apps on my phone either.
The beast and easiest was to write him a P(ersonal)M(essage) PM to @CAFmodel and I am pretty sure that he will respond (usually in the next 24 hours time)