Model Expo problems

Bluebeard said:
I received over 40 emails every day.
To answer them all it takes me sometimes two days and by that time my box is full again, but you can be sure that I take care of all of the customers requests and complaints.
Why don’t you give me your order number starting with #AB-……, and tomorrow I will
personally check where is your package.
Click to expand...
photo

Copy of original order and copy of reply to my inquiry.

Thank you.


jgarcia@modelexpo-online.com
To:schmidt.eugenej@att.net


Wed, Aug 11 at 10:35 AM


mail
Order Confirmation​
​

Eugene Schmidt,​

This email confirms that your order was received at . You will receive an additional email once your order is shipped. Contact us if you have any questions about your order.

Thanks for using .​
​

Order Information​

Order number: AB-54063
Order Date: 8/11/2021​
​

Billing Address​

Eugene Schmidt
schmidt.eugenej@att.net
6165347170
3823 Wyoming Ave SW
Wyoming, MI 49519-3659 US​
​

Additional Information​

Account Info
Login: schmidt.eugenej@att.net
Pass: ******​
​

Payment Information​

Payment Method
Online Credit Card​
​

Order Summary​

Mantua Model 8155 Strip Clamp and Hull Vise for Ship Model Building
MAN8155 Mantua Model 8155 Strip Clamp and Hull Vise for Ship Model Building​
$39.99 x 1​
$39.99​
​
Model Shipways Acrylic Paint and Stain Set -12 1oz Bottles
MS4800CB Model Shipways Acrylic Paint and Stain Set -12 1oz Bottles​
$44.99 x 1​
$44.99​
​
Model Shipways Cherry Wood Strips 1/16 x 1/8 X 24 6 Pack
BN9223 Model Shipways Cherry Wood Strips 1/16 x 1/8 X 24" 6 Pack​
$6.99 x 2​
$13.98​
​
Model Shipways Cherry Wood Strips 1/16 x 3/16 x 24 6 Pack
BN9224 Model Shipways Cherry Wood Strips 1/16 x 3/16 x 24" 6 Pack​
$6.99 x 2​
$13.98​
​
Shipping To
Eugene Schmidt
3823 Wyoming Ave SW Wyoming, MI 49519-3659 US
​
Shipping Method
Free Shipping By Value
​
Subtotal: $112.94
Discount: $11.29
Shipping: $0.00
Sales Tax: $0.00
Total: $101.65​

jgarcia@modelexpo-online.com
To:schmidt.eugenej@att.net


Wed, Sep 8 at 4:45 PM


Eugene Schmidt,

This is an auto-generated email from an address that does not accept replies.

The case number 17651 has been updated.
You can check this case status by visiting this web page: https://modelexpo-online.com/crm.asp?mk=18yquuc14s-17651

(Hotmail users may need to copy/paste this link into a browser manually.)

Important: If you have a "this is not spam" button in your email program, please click it to ensure you receive our next email when a representative responds to this case.

Ticket status: New

Department: General

Subject: : Update Tracking #17651

I will check and advise you.

Best Regards,
John Garcia
Model Expo/Model Shipways
2611 NW 20th Street
Miami, FL 33142
Tel No. 800-222-3876


Sincerely,
Model Shipways Inc. dba Model Expo
 
Eugene,
I checked your order and just like you, the shipper tells me that we send it out on August 17th but it doesn’t say where it is.
So base on that information I created a new order with all the materials you requested and it will be sent to you today.
That will take care of your problem.
 
Bluebeard said:
Eugene,
I checked your order and just like you, the shipper tells me that we send it out on August 17th but it doesn’t say where it is.
So base on that information I created a new order with all the materials you requested and it will be sent to you today.
That will take care of your problem.
Click to expand...
Thank you for following up on this. If I should somehow wind up with two shipments, I'll return one to you.

Gene
 
MM2CVS9 said:
I placed an order from Model Expo ( a SOS advertiser), on 8/11/2021, for $101.65. Got an e-mail on 8/17 saying the order was shipped and a tracking number.
As of 9/8/2021 I had not received the package, but my credit card was billed. UPS tracking just said "Label created" and "pickup scan", both dated 8/17, with no further information available.
I used Model Expo's on line contact form to place a request for information on this order. On 9/8 I received an automated reply form stating that "I will check and advise you".
I have heard nothing further.
Today, I tried calling them at 800-222-3876, which went directly to a mailbox with a message that says the mailbox is full and cannot accept any messages.

Has anyone else had an issue? Is there another way to contact them? I've never had this issue with them in the past.

Another company (I'll not name it here) I had to file a fraud complaint with my credit card company to get my money back. Geesh, what a pain.
Click to expand...
 
I have worked with model expo over last 15 years . now they are my last resort. Cornwall models UK make model expo look like JOKE !!!!!!!
 
I have made several parchases from Model Expo either directly or through Amazon and all have been successful. I am so close to them, that once I picked up a kit at their offices. But when USPS is involved…..unfortunately the combination of online payments and budget cutbacks has, lamentably, impacted their business and efficiency.

Patience is the current name of the game,unfortunately USPS reliability is not what it used to be.
 
Model Expo has for me any time I called or had a problem with shipping always took care of it Right Now.
Keep calling.
 
Howdy All
I forgot who posted this drawing and several Potos. The first two are yours. The last three are of the one I made from your drawing. I used Liquid rubber mold making kit to cover the areas the models will touch.

I want to thank you for your Drawing.
And I hope I did you Proud.
34815B5A-A85F-4B8D-AFB8-2F8DB20D87E4.png8778C506-46AF-4A31-9431-9CF0CD44A962.png1E0B9E42-35DB-4A76-8845-4237ED8C7C73.png024FFDA1-21B1-40C5-918B-150B39614722.png82BBB7E2-EB25-4456-B50E-A8930C4D5521.png
 
Bluebeard said:
I received over 40 emails every day.
To answer them all it takes me sometimes two days and by that time my box is full again, but you can be sure that I take care of all of the customers requests and complaints.
Why don’t you give me your order number starting with #AB-……, and tomorrow I will
personally check where is your package.
Click to expand...
If you are that loaded up with too much work, then I would gently offer that you hire more staff to handle the increased orders.
 
You must log in or register to reply here.
Back
Top